This service is strictly for customers and clients of Harvey Norman Commercial Division QLD.

Please Note: we are unable to accept warranty service requests from tenants – please ask your Property Manager to lodge the service request.

Confirmation Email

A confirmation email will be sent to your nominated email address after you hit the Submit button.

If you do not receive the confirmation email, your request may not have been successfully submitted. Please call our Service on 07 3297 3750 or email Stapylton.Service@au.harveynorman.com to check.

Section 1 – Declaration regarding possible charges

By submitting this application, you acknowledge and accept that if a technician attends the site and the issue is determined to be the result of user error or incorrect installation, rather than a genuine product fault, you will be responsible for any associated service fees.

If you are not authorised to make this decision, please forward this application to an appropriate authorised person.

Section 2 – Please provide YOUR contact details to enable us to contact you should further information be required. An email confirmation will be sent to you upon job submission to the manufacturer.

Section 3 – Contact Person at the Property

Please provide the details of the primary site contact at the product location who can provide access. If the property is tenanted, please provide the tenants details

Section 4 Address where the Product is located or installed

Section 5 – Information about the Product and the fault:

Section 6 – Invoice or Purchase Order Number

Section 7 – Photos

Send JPEG or PNG format files ONLY

 A – PLUMBING PRODUCTS –

• Please send a clear photo of all plumbing products to assist our team with product identification and to confirm fault if visible

  
  

B – APPLIANCES –

• All electrical warranties require a serial number to be provided with the exception of some cooktops -This information assists our suppliers when supplying spare parts and may speed up your warranty repair

• Any visible faults require images to be provided

C – COOKTOPS – 

• The serial number is underneath and often inaccessible, please send a clear photo of the Cooktop to assist us determine the brand and model number if unable to get access to the underneath of your appliance.

• Any visible fault require images to be provided

Section 8 – Videos - Please send MP4 format files ONLY

A video is required to demonstrate the fault for all Plumbing Products.

If your product has a visible fault that can be captured on a videos, please ensure we receive a video.

Please ONLY use MP4 format and only up to 10 seconds so it can be emailed

MP4 is available in Android and iOS

Section 9 – Documentation

Please provide either:

• Occupancy Certificate

• Final Completion Certificate

• Settlement Document

• If Tenanted Property, please Upload Work Order

Section 10 – Your Comments