This service is strictly for customers and clients of Harvey Norman Commercial Division QLD.

Please Note: we are unable to accept warranty service requests from tenants – please ask your property manager to lodge the service request.

Confirmation Email

A confirmation email will be sent to your nominated email address within 30 seconds of pressing the Submit button.

If you do not receive the confirmation email, your request may not have been successfully submitted. In this case, please resubmit your request.

Section 1 – Declaration regarding possible charges

By submitting this application, you acknowledge and accept that if a technician attends the site and the issue is determined to be the result of user error or incorrect installation, rather than a genuine product fault, you will be responsible for any associated service fees.

If you are not authorised to make this decision, please forward this application to an appropriate authorised person.

Section 2 – Please provide your contact details to enable us to contact you should further information be required. An email confirmation will be sent to you

Section 3 – Please tell us who the best contact person is at the location of the product.

Section 4 Address where the Product is located or installed

Section 5 – Infomation about the Product and the fault:

Section 6 – Invoice or Purchase Order Number

Section 7 – Photos

Send JPEG or PNG format files ONLY

 A – PLUMBING PRODUCTS –

• Please send a clear photo of any plumbing product to assist our team with product identification. 

  
  

B – APPLIANCES –

• All electrical warranties require a serial number to be provided with the exception of some cooktops 

• This information assists our suppliers when supplying spare parts and may speed up your warranty repair

C – COOKTOPS – 

• The serial number is underneath and often inaccessible, please send a clear photo of the Cooktop to assist us determine the brand and model number if unable to get access to the underneath of your appliance.

Section 8 – Videos - Please send MP4 format files ONLY

A video is required to demonstrate the fault for all Plumbing Products

Please ONLY use MP4 format and only up to 10 seconds so it can be emailed

MP4 is available in Android and iOS

Section 9 – Hand Over Dates

Please provide if applicable either:

• Occupancy certificate

• Final completion certificate

• settlement document

Section 10 – Your Comments